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Order Terms and Conditions

Order acknowledgement and progress

Orders placed on the website are collected and logged onto our production system automatically. When a web order is logged into the system you will be sent confirmation by email. If your order is not showing as logged-in then you have not sent the order successfully. Once an order and payment is received it could immediately proceed into production where parts will begin to be manufactured. You can monitor the progress of your order and its manufacture in Order history.

Order errors

Once we receive your order it is passed to our automated manufacturing system and some parts could be made within an hour of your order, hence the need for you to check dimensions, design and colour carefully. If we make a mistake we will replace items free of charge as quickly as we can. However, if you find you have made a mistake we will advise you on how to solve it and will make replacement parts as fast as possible but we may, at our discretion, ask you to pay a cost depending on what is involved.


Our preferred terms of business are online credit or debit card payment at time of order. Online card authorisation is performed automatically when you confirm your order. Normally you will be advised immediately if there is a problem. If you wish you can select 'Omit' at the payment method stage and send a cheque or call us with your credit card details. However, this will delay the progress of your order. When paying this way please wait for our order confirmation email before calling so you can quote the Work Order reference number. Also please note your order will not be progressed until payment is made. If you must use a cheque please make it payable to Jali Ltd.

Minimum order

We do not have a minimum order value. However, we apply a £35 delivery charge to orders below £350 in value.


Whenever a design is created or changed the price is calculated using a sophisticated system which takes into account the exact work, time and materials required to make your particular item. Therefore if you alter the size by even a small amount the price may change. Sometimes it may appear to "jump" but this is usually because more fixings or materials have been introduced (for example, another set of hinges on doors in a cupboard). Prices quoted within the Jali Designer are valid for 90 days. If items are ordered after this period they will be automatically re-calculated at the time of order. From time to time, as we update our raw material costs, our selling prices will change. Our policy is to do this frequently so we never have large price changes. All prices on this website supersede all previous publications.


Once we have received and accepted your order it cannot normally be cancelled as we may start to manufacture your parts immediately. Parts made which are no longer required cannot be economically reused and can only be destroyed. However at our discretion, depending on how far advanced your order is, we may accept cancellation and refund part or all of the order value.


We do not offer returns, since Jali bespoke furniture is made to your exact specifications.

Terms, conditions and prices are subject to change without notice. E&OE. Copyright © Jali Ltd 1993, 1995, 2002, 2003, 2008, 2017.