General Terms and Conditions

Jali products & service

We want our products and service to exceed your expectations. To help ensure this please read the following information. Jali's products are bespoke parts or self-assembly kits that allow you to quickly produce a very professional job with limited tools and skills. They are specifically made for you to your sizes. Accordingly, we are not required, by law, to accept their return. However, we do not want to 'catch you with the small print'. We want you to take time and get the measurements correct so you are delighted with the results. Look through our gallery and other areas to see what others have achieved.

Depending on what you order you will require a level of practical common sense to assemble, fit and paint (if you have chosen an unpainted finish) your item.

Guarantee

We have thousands of satisfied customers and we want you to be one of them. If you are unsure about Jali products we make the following offer: If you are unhappy with your order, call us and explain the problem and give us the opportunity to resolve the situation. If we are unable to resolve the situation, return the unit to us within 30 days from delivery date and we will refund the cost of the item (up to a maximum of £250 inc VAT). Returns which have not been agreed or are beyond this time period will not be accepted.

The Jali Designer

The Jali Designer aims to provide an accurate representation of the finished product, but some details are impossible to recreate accurately in the 3D computer model. As always, colours and finishes may also vary, especially taking into account different rooms and lighting conditions.

Measurements and specification

Please take great care when measuring up for your units. Familiarise yourself with the diagrams and the terms we use. Overall sizes are the full outside dimensions. Please take thicknesses into account when working out internal clearances. Once orders go into production, mistakes can only be rectified by remaking parts and throwing the incorrect pieces away. If you have any doubts please call our technical sales team who will be happy to help. Radiator cover clearances should only be reduced with careful consideration. Avoid reducing the height clearance as this will impair performance. You may be able to avoid certain problems with the 18mm top board option.

VAT and overseas

All Jali prices include UK VAT at the current rate.

EU private customers must pay VAT.

EU business customers do not need to pay UK VAT but they must prove they are a business with either a valid VAT number or formal letter from their tax authority.

This is correct as of May 2017 but obviously European arrangements may change in the coming years.

Private or business customers outside of the EU are not required to pay VAT but Jali must be able to prove we have sent the goods to a non-EU address. Therefore, if you collect your goods or ask us to send them to a UK address you must pay the VAT.

The Channel Islands are not part of the UK or the EU so are treated as outside of the EU.

Overseas purchasers

We are happy to supply to overseas customers. Use the 'Omit' option at the payment stage. This will allow you to place the order without making payment.

We will contact you by email as soon as possible with a delivery cost for your order. Depending on weight and destination, extra charges may apply over and above the amounts shown by our online system. In most cases we prefer you to arrange your own collection from our factory, or we can deliver to any UK address for you to collect or forward from there. Alternatively, it is possible for us to arrange a courier to your (non-UK) address on your behalf, but please note that in this case we cannot offer any returns or damage claims. These issues must be covered by the purchaser.

Copyright, Design right, Patents and Trademarks

All material on this website is copyright © Jali Ltd unless otherwise stated.

Where applicable we hold design right over our material. We hold various patents on certain machinery and processes.

'Jali' is a registered trademark of Jali Ltd.

Images

If you wish to feature material or images found on this website please contact us so we can supply the most suitable material. These are made available free-of-charge for journalists, bloggers, retailers and agents for the period of your promotion. Jali has a high-profile public image and as such Jali images must be used in a professional manner to a high standard whether digital or in print. Please note by the acceptance and use of the image you hereby agree to accept Jali's conditions of use set out below.

1. Digital images may not be passed on to third parties other than a designer, printer or website developer working on your behalf.
2. Images shall not be altered or manipulated, added to, or have any part deleted other than appropriate or moderate cropping.
3. The image must not be used to promote, pass off or misrepresent a competitor's product or service.
4. You must provide us with a proof or complimentary copy of any publication, digital or in print, in which the image appears.
5. Copyright of the image remains with Jali Ltd and should be credited as such in type no smaller than 8 point: © Jali Ltd or inclusion of the Jali logo.
6. Images must not be held or stored and must be deleted or returned after the stated period of use.
7. If an image is used contrary to the above, the right to use it will be immediately withdrawn.

Disclaimer

Jali Ltd tries to ensure that our website is always available for use, but we do not guarantee the availability of the website and may from time to time suspend it for reasons of maintenance or otherwise.

Jali Ltd makes every effort to ensure that this website and all information held on it is accurate and virus-free. You should always virus-check everything your computer is exposed to, including anything that you download from the Internet or receive via email.

Jali Ltd cannot be held responsible for any loss, disruption or damage to your computer system whilst using this site or anything received from it nor for any error, omission or unavailability of the website.

Any external links (to other websites outside jali.co.uk) are provided for background information only. These may not represent our views and we are not responsible for their content.


Terms, conditions and prices are subject to change without notice. E&OE. Copyright © Jali Ltd 1993, 1995, 2002, 2003, 2008, 2017.