Recently we introduced the option of Top Coat paint on all our bespoke furniture. This was a fabulous innovation and enormously powerful for our customers, who can now choose from 24 different coloured finishes and 'get the job done faster'. Remember though, at Jali, everything we do is bespoke. Imagine, how many thousands of bespoke parts we need to keep track of as they flow through our factory. The paint machine we needed to efficiently manage this production literally didn't exist, so we had to build our own from scratch.
This has been a bumpy ride. Our award winning factory, famed for its clever innovation and technical prowess, has at times felt a little... 'Fawlty Towers'! But the upshot of all our efforts is an efficient, responsible paint system that will soon catch up on the new demand, and that we'll be able to deliver high quality results even faster. We can't apologise enough to the customers who have suffered delays as a result, but we can promise that we are working through the backlog of orders as quickly as possible.
Jali is about innovation, and we believe in a bright, bespoke future - not off the shelf solutions. As a valued customer, we are delighted to have you with us on this journey; your understanding means the world to us.
Nicholas Showan FRSA
MD, Jali Ltd