We have always aimed to make and deliver your order within 2 weeks and as fast as 3 days for urgent orders. However we do always say "subject to work load fluctuations". Following the recent introduction of colour finishes we have had a massive surge of orders which has greatly extended delivery times.
Currently orders are taking about six weeks to complete. This means most orders placed before the 16th November should be delivered before Christmas. Some orders placed after that date may be delivered before Christmas but that cannot be guaranteed.
We have installed a new and very large paint finishing line and it is being commissioned right now. Once this is up to full speed we aim to get deliveries back to the 2 week target.
We would like to apologise for the delay and just ask you to bear with us while we get this under control.
If you wish to order today please go ahead - we are working through all orders in turn. Also please note that we will be having a price increase for top coat items in the new year. It goes without saying we will honour and maintain prices for orders placed before then.
Please be assured this decision is based on production issues not demand - that is, we are not "jacking up the price" because the demand is high.
Certain types of orders are quicker to complete than others. For example: unpainted and veneered items will overtake top coated items in production. This happens without delaying the top coating as that is on a separate line.
If you have an order with us and really don't want to wait you may consider opting for a different finish which is faster to produce. We will credit any price difference accordingly.
Production speeds are as follows:
Please understand we are all doing the very best we can to finish your order as quickly as possible. If you have any concerns please call our office staff who will do all they can to help.
While you are here, a little bit about the future...
Next year we plan to introduce a new range of simple wardrobes, room divider shelving units and kitchen cabinets.
We will also be adding a range of base options to all cabinets which will include feet in classic, contemporary and other designs.
At Jali we are passionate about designing and making things. Very unusually for a company of our size we have developed much of the machinery and systems in-house at the Jali workshops in Kent. Hopefully next year, subject to a successful EU grant, we plan to open an engineering design and development centre where we will be taking on a number of apprentice and experienced engineers and designers to continue this exciting work.
Nicholas Showan MD, Jali LtdFRSA