Terms and Conditions

Delivery terms

We operate three levels of delivery service: Standard, Call When Ready and Scheduled/Express.

Standard delivery

All made-to-measure units are designed and manufactured to your exact measurements once you have placed your order. This normal takes about two weeks from receipt of your order; however, this may become longer during busy periods. All orders are sent as soon as they are completed on a next-working-day delivery service. You will be notified by text or email (usually at about 4pm) when your order leaves our factory the day before delivery to you. Delivery could be at any time from 8am to 6.30pm Monday to Friday, and you must be able to accept your delivery on this basis. If your house is hard to find or you want your order delivered to a neighbour you can give a short message and a contact telephone number to help the van driver. All orders over £50 (inc VAT) are delivered free-of-charge within delivery zone 1 & 1a - this includes England, Wales and 'industrial' Scotland. Outside this region there are additional charges which depend on the delivery destination and the weight of your order. These are calculated automatically online and are shown under Delivery Supplements at the top of your Shopping Trolley. For a full description of delivery zones please see Delivery Zones.

Call When Ready

This service is the same as the Standard but instead of despatching your order as soon as it is complete, we hold it in our stores and telephone you to arrange despatch. If we are unable to contact you it will delay the order. Also, there is a cost to this service as you will only receive a 5% web discount instead of the normal 10%.

Scheduled/Express service

All Scheduled service deliveries are made before midday on the exact day you choose at the time of your order. This is done using the calendar which you will find when selecting Scheduled/Express Delivery service from the order form. There is a price supplement for this service, based on the order destination and weight, which is calculated online automatically and is displayed on the order form. If the date you select is less than two weeks away we can express manufacture your order but the cost increases with the speed of manufacture. This is also shown in the order form.

Receiving your order

Check that the parcels are addressed to you and that all your parcels have been delivered - if not ask the driver to check the van.

Overseas purchasers

We are happy to supply to overseas customers. Deliveries outside the UK mainland are subject to supplementary costs dependent on weight and destination. Our online system will make a reasonable estimate for any order and destination. Purchases can use the Omit option at the payment stage to place the order and we will confirm acceptance, cost and expected delivery time by email as soon as possible. However, please note that we cannot offer any returns or damage claims. These issues must be covered by the purchaser.

Damaged parcels

When receiving a delivery please check it for obvious damage. If you receive a damaged parcel, sign for it with "damaged but contents unchecked" and let us know which parts are damaged. We will remake and send them free-of-charge as quickly as possible.

Failed delivery

If the van driver is unable to deliver because you were not in they will leave you a card saying so. If they do this please call the number on the card as soon as possible (not us) to rearrange delivery. They may return the same day if the van is still in your area.

Late delivery

Please do not arrange to have fitters or builders waiting for our delivery, as we will not accept liability for consequential losses. We will always do our very best to get deliveries to you without inconvenience, and our performance record is very good. However, due to the nature of the service we offer and the delivery companies, we cannot 100% guarantee the delivery time or day. However, we will guarantee our despatch deadline. If we fail to despatch (as opposed to deliver) an Scheduled/Express order on the required day we will refund the difference from what was achieved. Therefore, if you use our services, you must accept these circumstances.